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WATCH RELATED VIDEO: 5 Insanely Popular Bluetooth Speakers

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Update 10th December — You can read the entire article that shares alot of insights about the three brands and their service. However, as of , Amazon is a clear winner when it comes to customer satisfaction and service.

Flipkart has gone down hill after the acquisition by Walmart and have more issues with returns and customer satisfaction in comparison to Amazon India.

Snapdeal has retreated and is not a big player in the market as it was once. The customer satisfaction, support and service is even sub par Flipkart. We also wrote an evaulation of Paytm and its after sales service , you can read that too. Amazon, Flipkart, and Snapdeal are the three largest retailers in the Indian e-commerce Industry.

In this article, we will look at which brand offers better customer service and has a better consumer perception. In the last years, India has seen tremendous growth in the e-commerce shopping. We can attribute the success of growing online sales by some extent to increasing number of smartphone users and increasing internet penetration in India.

Was it the passion of entrepreneurs like Sachin and Binny Bansal. Was it Jeff Bezos commitment , to make India a key market for Amazon global. The entry of Chinese Crusaders Xiaomi and Motorola or OnePlus launching amazing products at ridiculously low prices creating hype for online purchase, vanquishing the mom and pop stores. We all feel delighted watching the wonderful bubble wrap packed products, brought by the well-dressed delivery boys, from Flipkart, Amazon, and Snapdeal.

The success of Any Organization depends upon how Satisfied are the consumers — Would they recommend the brand to a friend? The pioneered the online model understood the consumer need and satisfied it with an affordable solution. Flipkart was found by Sachin and Binny Bansal in the year Now Flipkart has 16, employees and recently raised 1 Billion dollars from institutional investors for expansion.

Amazon arrived late to the Indian E-commerce domain, it started operation in India on 5th June , offering books movies and television shows as only products. The founder of the company is Jeff Bezos, a cracker of a person and insanely passionate about the business, customer service, and innovation. The company began as a daily deals portal and later in September expanded and became an online marketplace.

How long before the eventual showdown? Users replied with there own opinion and thoughts about the brand perception and which brands they prefer!

Here are some of the exciting viewpoints shared on Quora! Case Study and Personal Experience. I am sharing with you some of my personal experience and experience of friends, family, Candytech readers and good and bad experience of people from Quora the excellent website for sharing opinions.

With every alternate day something gets delivered to my address and mostly the products have no issues. For me sometimes delivery times matter and based on last months experience in Mumbai Amazon is faster in delivery, followed by Flipkart and then Snapdeal. These are the free delivery products which take days to days for delivery.

I found Amazon shipping and sending the products faster. It is a great program, and you can try it if you have a lot of orders from Flipkart alone. In my case, I purchase from all top e-commerce websites. I also tried the Flipkart First Service , but most products I bought were either from other sellers not from WS-Retail due to which Flipkart never delivered them next day or at times they charged courier charges for the products. It also was binding me to order from Flipkart as I have paid for it so chose to keep options open.

When I closed the Flipkart First service, Flipkart refunded the money without any hassles , but they never inquired why a premium customer is abandoning their service.

These are the small touch points which form opinions and differentiate a good company from a Great company. I recently bought a Hitachi Air Conditioner from Flipkart they delivered it in days and got it installed in next 2 days, was a good buying experience.

But the trouble happens when the product you buy has a fault or is not working as per your liking. Can be different for All users I am sharing mine, you can share yours in comments below. All these faulty product issues keep happening with all of us, your story can be same, but experience with different brands can be different. The point is How a good and bad service by a company, shape up buyers perception. My experience can be different than yours so kindly take it as individual buying experience.

I purchased JBL speakers from Snapdeal almost a year back, one of the speakers stopped working after 2 months. Then I called up JBL. However, they declined to replace it stating that it is not bought from an authorized JBL re-seller. After that, I contacted Snapdeal and told them, they took details of the service center and after 2 weeks of follow up finally decided to pay back the money instead of replacing the speakers.

I agreed and got the money back. This incident happened a year back; you can read the details here about JBL warranty process. While I recommend buying JBL speakers but you should check warranty policy before buying. Flipkart Website and App is much more refined easy to use and in my experience best in user experience.

I always have a good experience, while shopping at Flipkart and they usually cancel or return the Items without much hassle.

The graphics card was available for Rs. The graphics card was overheating beyond 83 degrees C. I contacted Flipkart about the issue, they arranged a call back from tech support team. However, it took them almost 1 week to do that. Tragically, I was forced to call more than 20 times and explain the whole issue to different agents. However, nothing happened, they declined to do a refund. Maybe it was a seller issue. But they asked me to visit the service center that was 25 Km away from my home.

First, I was required to submit the card and collect the replacement card after few days. It was almost 20 days, and I have done many calls and emails to Flipkart. I felt a bit frustrated with the service and the promise of a hassle-free return. I, fortunately, have a friend working at the senior position in Flipkart. He immediately action-ed on it. Flipkart accepted the return in 1 day and refunded the money, end of story.

Notably, the CEO understood the lifetime value of a customer and made sure nothing wrong happens. It was a grand gesture, and I am his fan for acting promptly. From customer service point of view, this was one of the unfortunate customer service experience , which outweighs 10 previous positive experiences. However, I continue to buy products from Flipkart as usual as this can be one of the unlucky incidents. They are not really concerned about the returns or in case people face issues.

You always have the brand to sort out the issues but the returns and refunds have become harder in the recent years for Flipkart. Amazon has superb user experience and efficient supply chain management to deliver your products fast and mostly without the shipping charges. I have never had an issue with Amazon regarding service or returns. I bought the Micromax Yu Yureka in one of the flash sales for review purpose on Candytech and later planned to give it to a family member as a gift.

Notably, it had some issue with antenna or microphone. The other person on call was not able to hear voice properly. We used the phone for a month and tried different locations and even different service provides. Initially, we thought it was a network issue but later discovered that the phone was faulty. Meanwhile, I contacted Micromax Yureka about the issue.

They asked me to record the voice from the mic and email them, which I did. Next, I called them several times to explain the problem every time to a different executive. A new person would listen for 10 minutes and understand the issue.

I think most of you would have faced this, with many companies. After many calls, Micromax accepted there is an issue in the voice quality. However, they declined to send a replacement mobile, they only know Why? Further, the solution they gave me was this. Once Android Lollipop rolls out the issue will be fixed in 30 days.

You will have to wait. If the problem does not get solved, we will change it after that. When I have paid full money why I will accept a faulty product — They had no answer. Anyways I contacted Amazon, my last hope. Explained to the executive that Micromax has declined to provide the replacement for a faulty product. But after a little more explaining, they arranged a call back to discuss the matter. Also, the call back happened on the same day, not too many questions were asked.

Amazon refunded the money and took back the faulty mobile. This is an extraordinary example of customer service. I was delighted to get world-class service that I was not even expecting. This is the vision statement for Amazon, to build a place where people can come to find and discover virtually anything they want to buy online. Now if there is not too much of price difference you can make a wild guess from where I will order the next Apple iPhone 7 or Google Pixel.


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Product at its best price. When you go to any online site, like Amazon or Myntra, by clicking out from CashKaro and shop, we get paid a marketing fee. We pass most of this fee to you as 'cashback'. You can also get huge discounts using our food coupons on Dominos, Pizza Hut and Swiggy.

The biggest online shopping store in all-audio.pro cross-boarder products from Flipkart and Myntra,men,women,kids clothes,watches,shoes,electronics,apparel.

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Submit a Complaint. Online Shopping. Jasper Infotech Pvt. Customer satisfaction rating. Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score. Read more. View Statistics.

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speakers for laptop snapdeal customer

Submit a Complaint. Online Shopping. Jasper Infotech Pvt. Customer satisfaction rating. Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.

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Amazon Vs Flipkart VS Snapdeal Better Service Wins (Case Study)


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The festive season is around the corner. October-December makes up to percent of total annual retail in India. Although online retail is only one percent of total retail in India, gigantic marketing has given the online marketplaces a visibility which few offline stores have. E-commerce majors are now evoking excitement among customers for the biggest sales of the year. Flipkart, Amazon, Snapdeal and ShopClues are carrying their fight with each other for dominance in the market to the festive sales arena — armed with tens of thousands of sellers, millions of products, and vast logistics services. The key stakeholders are sellers, who have had a tough year with the marketplaces. YourStory finds out how the sellers have been prepped, and where this journey would take them. The strength of any marketplace is the wide variety of selection it can offer, which is decided by the number of sellers on the platform.

SnapDeal (all-audio.pro) is one of the leading online marketplaces in India. online shopping from snapdeal com of Philips DSP speakers system.

JBL Go portable speakers now available in India for Rs 1,999

Listing here all the Snapdeal customer care numbers and toll-free numbers. It has millions of users in India. The product range offered is exhaustive.

LAPTOP Speakers


Though the speaker carries an MRP of Rs 2,, it is now available for an introductory discounted price of Rs 1, The palm size It comes integrated with buttons for power, Bluetooth, volume and call answering along with a mic. Harman has also employed an echo and noise-cancellation technology. Snapdeal has become the preferred destination for bluetooth speakers with the widest range of products at best prices. Being the largest marketplace with instant access to over 40 million users across the country, it gives brands an opportunity to launch products with instant reach to all our users.

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Snapdeal.com Customer Care

Best TVs. However, getting it under INR 1, could be icing on the cake. All these 7 2. Also, they all are jam-packed with a plethora of features and functionalities that elevate the audio quality and music listening experience by several notches. The one sub-woofer and 2-speaker system are compatible with a broad range of devices such as smartphones, tablets, PC, etc. Thus, one can stream audio from lot many devices.

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