David maxfield speaker

As a leader, you might not always be attuned to how your behaviors affect employees. Maxfield and Hale, both speakers and researchers at corporate training and leadership company VitalSmarts , point to their latest research to suggest that a majority of leaders fall back on bad habits under pressure. And when leaders do this, their teams are more likely to miss deadlines and quality standards and report overall weaker morale. This is especially true when it comes to how leaders communicate under pressure, write Maxfield and Hale.

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Content:

• When Managers Repeat Themselves….
• 6 bad habits of stressed-out managers
• WE ARE CRUCIAL LEARNING
• Follow the Author
• 2011 Inspiring Change – Improving Care Conference
• David-Maxfield
• Influencer – Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler
• Most People Are Supportive of #MeToo. But Will Workplaces Actually Change?
• TensCare Zoom Expo

WATCH RELATED VIDEO: David Maxfield - Whipping Your Organizational Change into Shape

When Managers Repeat Themselves….

Lee had spent the entire weekend preparing for the presentation. Not only did he know the numbers inside and out, he was also excited to get some face time with the board. Performing well would be a good move for his career.

But could he really say that in an email? And if he did, would anything change? These seemingly innocent communications signal that an otherwise routine exchange is about to escalate.

David Maxfield is a New York Times bestselling author, keynote speaker, and leading social scientist for business performance. He leads the research function at VitalSmarts, a corporate training and leadership development company.

His work has been translated into 28 languages, is available in 36 countries, and has generated results for of the Fortune We can understand these landmines better if we look at them as dialogue disrupters. Successful email exchanges involve dialogue. We use the exchange to add to a pool of shared meaning. The more information we have in the pool, the better prepared we are to make decisions and get results. These six landmines violate two important assumptions underlying constructive dialogue: mutual purpose and mutual respect.

Mutual purpose is the entry condition for a meaningful exchange of ideas. These email landmines signal a selfish focus, at the expense of common goals, that often shut down dialogue.

Mutual respect is the continuance condition for dialogue. Constructive conversation will cease if you show disrespect, disgust, or contempt for others.

These landmines all signal some level of disrespect, and will prevent an honest exchange. When mutual purpose or mutual respect is violated, people feel defensive, unsafe, or hurt. The temptation is to respond in kind, with an attack of your own. Luckily, there are strategies to handle these landmines. Email can be an efficient and convenient way to communicate. Download PDF. Meld je aan voor maandelijkse inspiratie. When an Email Exchange Turns Ugly. Author: David Maxfield. While it may be an honest mistake when there is ambiguity over who owns decision rights, it feels like the sender is intruding on your turf.

But the end result of these emails is that the recipient often feels ignored or disrespected. Wearing a wire : Using email as an underhanded way to get everything in writing, perhaps to create a sharable paper trail. Pontificate on a position : When someone lays out their arguments in excruciating detail so as to not have to deal with questions, disagreements, or interruptions.

But typically, email is not it. It can be infuriating to open an email to find a five-paragraph treatise. Convenience mail : Using email because the alternatives would require scheduling a meeting, making a call, or simply getting up from the chair. We all make this error from time to time. Schedule a call. Instead, reply and ask to schedule a call. Use a text message, if the issue is time-sensitive.

Would 2 PM work for you? An in-person meeting is the gold standard. It helps you understand what others are thinking and feeling, as well as what they are saying. Begin with purpose. Diffuse the negative tone by stating up front that you want a solution that works for all parties. This turns the debate into a dialogue where there are no winners and losers. I think a conversation will help us get there. Counter them by declaring your respect.

As you begin to discuss the content, avoid making judgments or stating conclusions. Instead, stick closely to the facts: details and data. Focus on any gaps between what you expected and what you observed. Quickly check for understanding and agreement. If you talk for any longer, the other person will feel lectured to.

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6 bad habits of stressed-out managers

Tenscare have great pleasure in inviting you to our online virtual expo week via Zoom where we will have a number of expert speakers talking about how electrotherapy can help. Replacing long hours at the gym with a single EMS unit sounds like a dream. Connect the leads, place the electrodes and go around your day while your body becomes beach-ready on its own. Interestingly, many gyms started incorporating electrical muscle stimulation devices into their packages. Is this a hint that things may not be quite as easy as social media celebrities Your most recent searches Delete. Frequent searches.

WE ARE CRUCIAL LEARNING

Podcast: Play in new window Download. Along with tidings of comfort and joy, the holidays often bring unwelcome stress over holiday spending. It just strikes a raw nerve with most people. When it comes to agreeing on a budget for holiday spending, David refers to research that reveals the three ways people are most inclined to react:. So how should you go about avoiding a conflict over this? David says the first thing is to start early, perhaps as early as before Thanksgiving—sit down, come up with a budget, and establish financial ground rules. If he or she has rented a storage unit to hide the purchases or continually lies about it, then the focus comes down to one of trust, which is a much bigger issue. This puts both parties at ease and clears the way for a reasonable solution. By communicating this respect and mutual purpose, you allow the other party to communicate without becoming defensive or self-protective. Using this technique can also turn the conversation about holiday spending into a positive plan for the future.

Follow the Author

In this episode Ken sits down with Darryl Issacs and they discuss how he has grown his firm through proper care for his clients, knowing how to work hard while working smart, as well as employing some very shrewd marketing endeavors. Isaacs in The firm has helped thousands of clients recover over two billion dollars practicing in Kentucky, Indiana, and Ohio. Darryl has shot over commercials with one of his Superbowl Commercials receiving over 15 million views.

2011 Inspiring Change – Improving Care Conference

This situation presents a terrific example of what separates accountability experts from everyone else. The owner has the courage to converse with the desk clerk. That separates him from the worst. However, the fact that he returns to the same problem each time puts him far below top performers. But what is the real issue here? Being late is the frozen tip floating above the chilly waters.

David-Maxfield

Dave Maxfield has represented consumers in cases involving banking, credit reporting, debt collection, and insurance for nearly 25 years, obtained one of the highest punitive damage verdicts in America against a creditor in a credit reporting case, and secured numerous significant recoveries on behalf of consumers in individual cases. Dave is rated a perfect 5. In addition to teaching as an Adjunct Professor at the University of South Carolina School of Law, Dave has taught more than Continuing Legal Education CLE programs to other lawyers, and speaks regularly in the media on issues affecting consumers. School of Law SC. Background Dave Maxfield has represented consumers in cases involving banking, credit reporting, debt collection, and insurance for nearly 25 years, obtained one of the highest punitive damage verdicts in America against a creditor in a credit reporting case, and secured numerous significant recoveries on behalf of consumers in individual cases. Maxfield teaches Consumer Law. Challenge the conventional. Create the exceptional.

Influencer – Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler

David Maxfield is a New York Times bestselling author, keynote speaker, and leading social scientist for organizational change. For thirty years, David has delivered engaging keynotes at prestigious venues including Stanford and Georgetown Universities. Business Social Scientist For the past thirty years, David has conducted social science research to help leaders and organizations achieve new levels of performance.

Most People Are Supportive of #MeToo. But Will Workplaces Actually Change?

RELATED VIDEO: Influencer - David Maxfield

The MeToo and TimesUp movements continue to create a tidal wave of media activity and increased awareness of sexual harassment and misconduct. But have they created positive changes in workplaces? A recent survey shows that a majority of people see the movements as healthy, but only a small percentage reported seeing positive improvements in their offices. To substantially and sustainably reduce workplace sexual harassment, there are three things leaders can do now: 1 Create a measurement system that holds leaders accountable for creating environments where people feel safe to report bad behavior and have confidence that concerns will be handled fairly and effectively. Are people seeing healthy and lasting improvements in their organizations as a result of these movements? The results are far stronger on promise than on delivery — showing that these movements have raised hopes, expectations, and some concerns.

TensCare Zoom Expo

Attend a course and learn how to handle the most crucial challenges of life and work—those that involve human behavior. You and your teams can strengthen relationships, achieve more with less stress, build habits for success, even experience greater joy. We offer courses in person, virtually, or on demand—or you can blend them for a unique and engaging learning experience. Formerly VitalSmarts, our new brand and redesigned courses make timeless skills more inclusive, flexible, and accessible. Attend workshops on emotional agility, relationship currency, and the art of gathering with inspiring thought leaders at our biennial conference for clients and trainers. Read Case Studies.

But most of them work half-way across the world. It used to be that only nerds and defective managers would use phone calls and e-mails alone to address performance problems. But the world has changed. VitalSmarts partnered with Training magazine to explore the kinds of problems this new work environment creates, and to offer some solutions.