Critical Data Integration Between PSAPs and TMCs

Traffic or transportation management centers (TMC) are the heart of operations for most transportation agencies. Public safety answering points (PSAP) are the communication centers for public safety response agencies, receiving 911 calls, dispatching responders and resources, and monitoring incident communications. The TMC and PSAP functions together provide communications, data, resources, and situational awareness functions for traffic incidents, but there is usually minimal coordination and integration of these centers in ways that can enhance and support effective incident response. This session will discuss opportunities for integrating TMCs and PSAPs, examples of integration initiatives, and the benefits and challenges of integration.

This is NRITS programming as part of the 2021 ITE Annual Meeting.
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